We accept all major credit cards (Visa, Amex, Mastercard, Discover).

No, we do not ship to PO boxes.

Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.

If you placed a successful order, you should receive a confirmation email with an order number. If you have not received an email after one hour, please contact us to confirm the status of the order.

Unfortunately, we are unable to cancel any order once they are placed.

Unfortunately, after an order is placed we are unable to make any edits.

No, we do not ship internationally.

Orders are usually processed within 1-2 business days.

Standard/Expedited shipping methods do not begin until the order has been processed and shipped. Business days are Monday to Friday and do not include federal holidays within the United States. We do not process or ship orders over the weekend. Please note, time may vary due to weather, customs, or any unforeseen variables.

Unfortunately, after an order is placed we are unable to make any edits to shipping addresses.

We are happy to provide free returns on regular priced and non-collaborative items. Please reach out to cs@lussocloud.com to start a return. To exchange, you will need to start the returns process and purchase the new item separately. 

Collaboration / limited release and sale items may only be returned for store credit.

We provide free return shipping for all domestic orders. International customers are responsible for return shipping.

We cannot accept items purchased at other retailers, as these items are subject to the retailers’ own return and exchange policies. We recommend reaching out to your retailer directly to discuss returning or exchanging your item.

Please contact cs@lussocloud.com as soon as possible so we can help resolve the issue.

Due to lengthy production timelines, stock replenishments on key styles and sizes will take place quarterly.

Please reach out to cs@lussocloud.com and look for inventory-related posts on our social feeds.

At this time all LUSSO CLOUD products are sold exclusively on our website and at select retailers.

Waffle Knit
Brush off excess dirt with a towel and machine wash on the cold/delicate setting (we recommend using a linen bag). Avoid bleach. Air dry.

Suede
We recommend spraying with a leather/suede protectant before first wearing. If they get dirty, spot clean with a suede brush and suede cleaning solution, then re-apply the protectant. Air dry. Do not machine wash.

Smooth Leather
If they get dirty, spot clean with a damp cloth and leather cleaning solution. We recommend applying leather grease from time to time on the upper of the shoe. Air dry. Do not machine wash.

Corduroy
Brush off dirt with a towel or soft brush, then spot clean with mild soap and a damp cloth. Air dry. Do not machine wash.

Shearling Lining
Hand wash only. Air dry.

IP-EVA (Scenario)
Spot clean, hand wash, or machine wash on the gentle cycle. Air dry.