What payment methods do you accept?

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We accept all major credit cards (Visa, Amex, Mastercard, Discover).

Can I use a PO box for my delivery address?

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No, we do not ship to PO boxes.

Can multiple orders be combined?

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Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.

I placed a successful order; why have I not received a confirmation email?

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If you placed a successful order, you should receive a confirmation email with an order number. If you have not received an email after one hour, please contact us to confirm the status of the order.

I just placed an order; can I cancel it?

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Unfortunately, we are unable to cancel any order once they are placed.

Can I edit or modify my order after it has been placed?

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Unfortunately, after an order is placed we are unable to make any edits.

Shipping

Do you ship internationally?

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No, we do not ship internationally.

How long will it take for my order to arrive?

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Orders are usually processed within 1-2 business days.

Standard/Expedited shipping methods do not begin until the order has been processed and shipped. Business days are Monday to Friday and do not include federal holidays within the United States. We do not process or ship orders over the weekend. Please note, time may vary due to weather, customs, or any unforeseen variables.

I've used the incorrect shipping address; how do I change it?

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Unfortunately, after an order is placed we are unable to make any edits to shipping addresses.

Returns & Exchanges

How do I exchange or return an item?

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We are happy to provide free returns on regular priced and non-collaborative items. Please reach out to cs@lussocloud.com to start a return. To exchange, you will need to start the returns process and purchase the new item separately. 

Collaboration / limited release and sale items may only be returned for store credit.

Will I have to pay for return shipping?

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We provide free return shipping for all domestic orders. International customers are responsible for return shipping.

Can I return or exchange an item I purchased at another retailer?

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We cannot accept items purchased at other retailers, as these items are subject to the retailers’ own return and exchange policies. We recommend reaching out to your retailer directly to discuss returning or exchanging your item.

I have received a defective product. What should I do?

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Please contact cs@lussocloud.com as soon as possible so we can help resolve the issue.

Our Products

Will sold out items be restocked?

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Due to lengthy production timelines, stock replenishments on key styles and sizes will take place quarterly.

Please reach out to cs@lussocloud.com and look for inventory-related posts on our social feeds.

Where else can I find your product?

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At this time all LUSSO CLOUD products are sold exclusively on our website and at select retailers.

How do I care for the items that I purchased?

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Waffle Knit
Brush off excess dirt with a towel and machine wash on the cold/delicate setting (we recommend using a linen bag). Avoid bleach. Air dry.

Suede
We recommend spraying with a leather/suede protectant before first wearing. If they get dirty, spot clean with a suede brush and suede cleaning solution, then re-apply the protectant. Air dry. Do not machine wash.

Smooth Leather
If they get dirty, spot clean with a damp cloth and leather cleaning solution. We recommend applying leather grease from time to time on the upper of the shoe. Air dry. Do not machine wash.

Corduroy
Brush off dirt with a towel or soft brush, then spot clean with mild soap and a damp cloth. Air dry. Do not machine wash.

Shearling Lining
Hand wash only. Air dry.

IP-EVA (Scenario)
Spot clean, hand wash, or machine wash on the gentle cycle. Air dry.

Contact Us

Need to get in touch?

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EMAIL US AT CS@LUSSOCLOUD.COM

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Shipping

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Returns & Exchanges

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Our Products

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Contact Us

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